merryph Privacy Policy

When you register and use the merryph platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and personalised experience. This includes your full name, date of birth, email address, mobile number, and a valid Philippine government-issued identification document for identity verification purposes. We also collect financial information such as your GCash or Maya account details and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs to help us maintain platform security and improve performance. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotional activities. All data collection is conducted in accordance with the Data Privacy Act of 2012 of the Philippines and is limited strictly to what is necessary for the purposes described in this policy.

The personal data we collect is used exclusively to operate, maintain, and improve the merryph platform for players in the Philippines. Your identity and financial information is used to verify your account, process transactions, and comply with our regulatory obligations under Philippine law. We use your contact details to send you important account notifications, security alerts, and service updates — we do not send unsolicited marketing messages without your prior consent. Technical and behavioural data helps us detect and prevent fraud, identify unusual account activity, and ensure that our platform remains secure and fair for all players. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify any individual player. If you have given explicit consent, we may occasionally send you information about new features, promotions, or platform updates relevant to your interests as a Filipino player.

• Account registration and identity verification
• Processing deposits and withdrawals in PHP
• Fraud detection and platform security monitoring
• Regulatory compliance and audit requirements
• Service communications and account notifications

merryph does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts of law when we receive a valid legal request or when disclosure is necessary to prevent fraud, money laundering, or other criminal activity. If merryph undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with third parties for their own independent marketing purposes without your explicit, informed consent. Any third-party partners we work with are required to maintain data protection standards that are consistent with Philippine law and our own internal privacy standards.

Protecting your personal information is a core responsibility that merryph takes seriously across every layer of our platform. We implement industry-standard security measures including SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their specific job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security audits and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. While we take every reasonable precaution to protect your data, no digital platform can guarantee absolute security, and we encourage you to use a strong, unique password for your merryph account and to enable any available two-factor authentication options.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Account information and transaction records are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering and financial record-keeping requirements under Philippine law. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security monitoring or fraud prevention purposes. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where we have a legitimate interest in retaining certain records for dispute resolution or regulatory compliance. You may contact our support team at any time to enquire about the specific retention periods that apply to your personal data.

As a player based in the Philippines, you have a number of important rights with respect to your personal data under the Data Privacy Act of 2012. You have the right to access the personal information we hold about you, to request corrections if any of that information is inaccurate or incomplete, and to request the deletion of your data subject to applicable legal retention requirements. You also have the right to object to or restrict certain types of processing, and to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing that occurred before your withdrawal. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team through the contact details provided on the platform, and we will respond to your request within the timeframes prescribed by Philippine law. We are committed to handling all data subject requests with transparency, respect, and efficiency.

• Right to access your personal data
• Right to correct inaccurate information
• Right to erasure or blocking of data
• Right to object to processing
• Right to data portability where applicable
• Right to lodge a complaint with the National Privacy Commission

merryph uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that certain features function correctly. Essential cookies are required for the platform to operate and cannot be disabled, as they manage your login session, maintain your preferences, and protect against cross-site request forgery. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring — this data is used solely to improve the platform experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the merryph platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect. The date of the most recent revision is indicated at the bottom of this page, and we encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the merryph platform following any update to this policy constitutes your acceptance of the revised terms. If you have any questions or concerns about this Privacy Policy or our data handling practices, please visit our FAQ page or contact our support team directly.